Frequently Asked Questions
Everything you need to know about our luxury silk loungewear and services.
What materials are used in Olivia von Halle garments?
We pride ourselves on using the world’s finest fabrics, primarily 19 momme silk, bespoke silk-cotton blends, and ethically sourced cashmere to ensure a signature fluid drape and lasting quality.
How should I care for my silk pieces?
To maintain the luster and longevity of your silk, we recommend professional dry cleaning. Alternatively, you may hand wash items in cold water with a specialist silk detergent and lay flat to dry.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. We offer express shipping via DHL to ensure your luxury items arrive swiftly and securely, with duties and taxes calculated at checkout for most regions.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be returned in their original, unworn condition with all designer tags and packaging intact.
How do I find the right size?
Our garments are designed for a relaxed yet elegant fit. Please refer to our detailed Size Guide on each product page, which includes international size conversions and specific garment measurements.
Can I add a personalized touch to my order?
We offer a bespoke monogramming service on a selection of our iconic silk pajamas and robes. Please allow an additional 7-10 business days for the embroidery of personalized items.